Return & Refund Policy

We want you to shop with confidence at Miniatures by Cosmic Drops. If there is an issue with your order, we’re here to help.

1. Order Cancellation

You may cancel an order free of charge any time before it has been shipped, by emailing us with your order number. Once your order has shipped, it can no longer be cancelled — you may instead follow the return process below once it’s delivered.

Approved cancellations are refunded to your original Razorpay payment method within 5–7 business days.

2. Return Window

We accept eligible return requests within 7 days of delivery.

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition in which you received it.
• The product must be in its original packaging, with tags or seals intact where applicable.
• You must provide your order details or proof of purchase.
• An unboxing video is required for claims involving damaged, missing, incorrect, or defective products.

Returns that do not meet these conditions may not be accepted.

3. How to Request a Return

To request a return, please email us at care@miniaturesbycosmicdrops.com within 7 days of receiving your order. Please include:

• Order number
• Reason for the return
• Clear photos/videos of the product
• Unboxing video, where applicable

Our team will review your request and let you know whether it has been approved.

4. Return Shipping

If your return is approved, we will provide you with the necessary return instructions.

For eligible cases such as damaged, defective, incorrect, or missing items, return shipping arrangements may be provided by us. For returns due to reasons other than an issue with the product, return shipping charges may be the customer’s responsibility.

5. Return Inspection

Once we receive your returned product, it will be inspected within 3–5 business days. We will notify you once the inspection is complete and confirm whether your return has been approved.

6. Damaged, Defective or Incorrect Items

Please check your order as soon as it is delivered. If you receive a product that is damaged, defective, incorrect, or missing, please contact us as soon as possible, preferably within 48 hours of delivery.

Please send us photographs/videos of the product and packaging, along with your order number and unboxing video. Once we review the issue, we will work with you to provide an appropriate resolution.

7. Exchanges

However, if you receive a damaged, defective, or incorrect item, please contact us at care@miniaturesbycosmicdrops.com with your order details and an unboxing video, and we’ll be happy to look into the issue and help make it right. ✨

8. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

For approved refunds, the amount will be issued as store credit within 10 business days of approval, unless otherwise communicated by us. Store credit can be used towards future purchases from Miniatures by Cosmic Drops.

Please note that the time required to process a return may vary depending on the condition of the returned product and the shipping timeline.

9. Non-Returnable Items

For hygiene and safety reasons, opened, used, sprayed, or tampered-with perfume products may not be eligible for return or exchange, unless the product was received damaged, defective, or incorrect.

10. Need Help?

For any questions regarding returns, exchanges, damaged orders, or refunds, please contact us at care@miniaturesbycosmicdrops.com. We’re always happy to help. 💕