Privacy Policy

At Miniatures by Cosmic Drops (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or use miniaturesbycosmicdrops.com (the “Website”) or purchase our products and services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

Personal Information

• Full name
• Mobile number
• Email address
• Billing and delivery address
• Shipping information
• Order and purchase history
• Information you provide when contacting customer support

Payment Information

Payments on our Website are processed through Razorpay and other trusted third-party payment service providers. We do not store your complete debit card, credit card, UPI or banking credentials on our servers.

Payment information is collected and processed directly by the applicable payment gateway in accordance with its own privacy policy and security practices.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Time spent on the Website
• Referring website
• Cookies and similar technologies

2. How We Use Your Information

We may use your personal information to:

• Process and deliver your orders
• Confirm payments and transactions
• Provide customer support
• Communicate with you about your orders
• Send important service-related notifications
• Respond to enquiries and requests
• Improve our Website, products and services
• Prevent fraud, misuse and unauthorized activity
• Maintain Website security
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted and where you have provided the necessary consent or where otherwise permitted by applicable law

3. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience. Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand Website usage
• Improve Website performance
• Measure marketing effectiveness

You may be able to control or disable cookies through your browser settings. Some Website functionality may not work properly if certain cookies are disabled.

4. Sharing of Personal Information

We do not sell your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

• Payment processors and payment gateways (including Razorpay)
• Courier and logistics providers
• Website hosting and technology providers
• Analytics and marketing service providers
• Customer support service providers
• Professional advisers, where necessary
• Government authorities or law-enforcement agencies where required by law

These third parties may receive only the information reasonably necessary to perform their services.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with legal, tax and accounting obligations

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request assistance regarding your personal data
• Raise a grievance concerning the processing of your personal information

To exercise applicable rights, please contact us using the details at the bottom of this page.

8. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, offers, launches and other updates.

You can opt out of promotional emails or messages at any time by following the unsubscribe instructions in the communication or contacting us.

Transactional and service-related communications may still be sent when necessary to complete or manage your order.

9. Third-Party Websites

Our Website may contain links to third-party websites, payment providers, social media platforms or other services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

10. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

11. International Data Transfers

Some of our service providers may process information using infrastructure located outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.

Any updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us & Grievance Officer

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, or wish to raise a grievance, please reach out to our Customer Care team using the contact details at the bottom of this page. We will handle privacy-related requests and grievances in accordance with applicable law.

14. Governing Law

This Privacy Policy shall be governed by the laws applicable in India, subject to applicable statutory and regulatory requirements.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.